DTC decided it was time for a change in their MDR solution. The breaking point came when Huntress quarantined hundreds of devices across their clients’ environments in two separate incidents, both of which turned out to be false positives. In this 10-minute session, hear why their team moved from Huntress to Blackpoint Cyber, the critical role of human-verified remediation in their decision, and the results they’ve seen since. Plus, get their advice for other MSPs re-evaluating their MDR stack. Key Takeaways: The Challenge: The pain points with Huntress, including two major incidents where automated responses quarantined hundreds of client devices that proved to be false positives, causing significant business disruption. The Change: What prompted the switch was the need for human-verified remediation rather than automated responses. DTC needed an MDR solution where trained analysts approve remediation actions before devices are detained. Learn how Blackpoint’s human-in-the-loop approach solved their problems and what the onboarding and transition process felt like. The Results: Measurable improvements in false positive reduction, client trust, and operational confidence. Lessons for other MSP leaders on evaluating MDR solutions, and how the DTC-Blackpoint partnership continues to evolve.