How Low Decision Confidence at Speed Has Become Retail’s Most Expensive Operating Cost

How Low Decision Confidence at Speed Has Become Retail's Most Expensive Operating Cost

The 2026 Retail Resilience & AI Adoption Study, based on a survey of 298 retail supply chain and merchandise planning executives across North America and EMEA, reveals a persistent pattern: the industry has invested heavily in visibility, analytics, and AI, yet the time between identifying a problem and acting on it has barely improved. Organizations know more than ever. They are not acting faster.

How Low Decision Confidence at Speed Has Become Retail' s Most Expensive Operating Cost

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