Cases / Customer Enquiry

With fentu.io FSM, your customers – and your team – can create service cases through multiple convenient channels:​

• Smart Wizard directly within the FSM interface
• Customer Portal for easy self-service access
• QR Code Scanning linked to individual assets or equipment
• Email-to-Case automation
• Technicians can create new requests directly onsite via the mobile app
• And more integrations tailored to your workflow

No more missed requests or scattered communication — everything lands directly in your central case queue, ready to assign and track.