The role of customer success is no longer just about renewals; it’s about revenue, alignment, and scale. In this Forrester Wave, Gainsight was named a Leader, earning high marks for expansion opportunity identification and operational capabilities, including CRM-embedded widgets that surface opportunity data and enable CS and sales to collaborate on success plans. For Gainsight, that recognition reflects their work across key areas: A clear vision to unify post-sale teams and scale customer success. AI agents that support renewals and drive adoption. Deep operational capabilities—from surfacing expansion signals to embedding insights directly in CS workflows. Access the report to see how Gainsight stacks up.