Some small businesses may think that they can get by with older systems
and technology that seems to be working OK, taking an “if it ain’t broke, don’t
fix it” approach. But innovation and transformation are a mandate for all businesses, no matter what their size. And as technologies such as AI push small businesses to modernize, they are finding that they need to also improve the computing hardware they are providing to their employees.

Small businesses aren’t simply looking for the best deal or the fastest
processors. Aberdeen research shows that small businesses want solutions
that simplify and integrate their implementation of all client hardware, from
laptops and desktops to displays and accessories. And, with the looming end
of support for Windows 10, small businesses are looking for systems not only
designed to run next-generation Windows at its highest level, but also a full
suite of accessory hardware that will leverage new technologies and boost
productivity.

They also want to ensure high levels of reliability, as our research shows that
the number one reason small businesses leave client hardware providers is
due to hardware failures. Conversely, our research also shows that when
hardware providers meet the needs of small businesses, they are rewarded
with repeat business.